Physical Venue Courses FAQ’s

We appreciate you may have some questions about your upcoming course booking therefore we have compiled some frequently asked questions that may be of assistance to you.

What do I need to prepare for the day?

Please ensure you have checked the course venue location and studied the enclosed map and directions. Please allow enough travel time, considering any travel restrictions on your route.

Please ensure you do not enter the venue prior to 10 minutes before the official start time of your course. Please ensure you bring with you your booking confirmation letter as this includes your unique booking reference number. You will be required to produce your Photographic Identification.

What about COVID?

COVID 19 Still remains a risk. It is still possible to catch and spread COVID-19, even if you are fully vaccinated. If you have any of the main symptoms of COVID-19 or a positive test result, the public health advice is to stay at home and avoid contact with other people.
COVID-19 will be a feature of our lives for the foreseeable future, so we need to learn to live with it and manage the risk to ourselves and others. All of us can play our part by understanding the situations where risks of COVID-19 infection and transmission are likely to be higher and taking action to reduce these risks.

If you are comfortable to do so, please continue to wear your face covering during the course.
Please do not bring any extra items such as bags and coats into the training room. Also, please ensure you use the hand sanitisers available and adhere to the venues Covid restrictions and regulations on the day. Bottled water will be provided for your refreshment.

What if I am late?

If you arrive to the venue and your course is underway, you will not be permitted entry to your course and will need to contact the office either via telephone 0330 222 8999 or email to

Can I use electronic devices during my course?

All electrical devices, including mobile phones, must be turned off; failure to adhere to this will result in you being removed from the course. The course fee will not be reimbursed in this event and you will be deemed to have not completed the course. Your offer of a course may be withdrawn and returned to the referring Police Force for their consideration.

I want to reschedule my course to a new date?

Should you wish to reschedule your course, in order to do so free of charge we ask that you notify us a minimum of 10 working days before your original booking. Failure to provide such notice may result in you having to pay a £45 rebooking fee.