Physical Venue Courses FAQ’s

We appreciate you may have some questions about your upcoming course booking therefore we have compiled some frequently asked questions that may be of assistance to you.

What do I need to prepare for the day?

Please ensure you have checked the course venue location and studied the enclosed map and directions. Please allow enough travel time, considering any travel restrictions on your route.

Please ensure you do not enter the venue prior to 15 minutes before the official start time of your course. Please ensure you bring with you your booking confirmation letter as this includes your unique booking reference number. You will be required to produce your Photographic Identification.

What if I am late?

If you arrive to the venue and your course is underway, you will not be permitted entry to your course and will need to contact the office either via telephone 0330 222 8999 or email to

Can I use electronic devices during my course?

All electrical devices, including mobile phones, must be turned off; failure to adhere to this will result in you being removed from the course. The course fee will not be reimbursed in this event and you will be deemed to have not completed the course. Your offer of a course may be withdrawn and returned to the referring Police Force for their consideration.

I want to reschedule my course to a new date?

Should you wish to reschedule your course, in order to do so free of charge we ask that you notify as soon as possible. Any cancellations or reschedules within 14 full days of your course start date will incur a £45 rebooking fee.